Customer Service Advisors

Our Client is a leading Financial Institution who are expanding their team within their branch network across Dublin.  With opportunities across various branches/locations, the focus of the Customer Service Advisors is on building and maintaining new and existing customer relationships while proactively growing market share in both the business and personal segments. This role is also focused on having a deep understanding of the general market and mortgage competitor landscape.

Responsibilities:

• Engage with customers to deliver a professional, efficient and friendly Customer Service to Business and Personal customers
• Use branch techniques to recognise/refer selling opportunities and participate in all sales drives within branch
• Manage the flow of customers to ensure their smooth passage through the Branch
• Identification and recommendation of appropriate product/service options for customers
• Migration of customers to appropriate self-service options - including on-line and Bank delivery channels together with demonstration of self-service facilities
• Recording/updating of relevant customer information on in-house systems
• Handle all basic queries/problems and refer complaints as appropriate

What is the opportunity?

We are looking for ambitious and self-motivated individuals who want to work in a collaborative, innovative and fast paced environment. If you are interested in building your skills and developing your career, this position will create the platform for further career development within the Company.

Essential Skills & Experience

• Good communication and interpersonal skills with an ability to work effectively as part of a hard-working team
• Self-motivated with the vital drive to achieve agreed goals and identify sales leads and referrals
• You will have a proven curiosity about technology, and be an early adaptor of new technologies, on desktop, mobile and tablet platforms
• Standard hours are 35 hours per week, 9-5 Monday to Friday.

Interested candidates are invited to send their CV, in confidence, to Margaret@advocateconsulting.ie